FAQs

* Q : Where are you located?
 
* A : Hanoi Culture Hostel is conveniently located in the central of Hanoi Old Quarter. All interesting sights within a short walk - close to all bars, restaurants, shops, banks, post office.
 
* Q: What is your address and contact?
 
* A : 

Address: 28 Bat Su, Hoan Kiem, Hanoi, Vietnam
Phone: +84 24 3 923 0524 - Fax: +84 24 3 923 3608 
Hotline: + 84 (0) 948 831 179 Reception Department 
Manager: + 84 (0) 989 141 915 Ms. Linh 
Email: booking@hanoiculturehostel.com 
Website: www.hanoiculturehostel.com
 
* Q : When can I cancel my reservation and not get charged for it?
 
* A :  72 hours prior to arrival date.
 
* Q : What credit cards do you take?
 
* A : We accept Visa Card, Master Card and American Express.
 
* Q : What are check in/check out times?
 
* A : Check in time is after 1:30 pm, ealier check in with no surcharge if the room is available. 
       Check out time is before 11:30am.
 
* Q : Will you be organised the trips to visit the North and the South of Vietnam?
 
* A : Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc which are strongly recommended by all our previous Guests.
 
* Q : Should we reserve our tours in advance ?
 
* A :  Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
 
* Q : Can I have a room for freshing up before departering for the next trip ?
 
* A : Yes, we are pleasant to lend you a room if there is any available room with free of charge.
 
* Q : How far from airport to your Hotel?
 
* A : Hanoi Culture Hostel is in the central of Old Quarter, it`s far from the airport more than 30 km. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven to right our hotel.
 
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
 
* A : Yes, we do arrange the  pick up service once your flight lands with the normal charge as mentioned in "Rooms  & Rates" part once we have your travel details.
 
* Q : What amenities are included?
 
* A : Air conditioning, Fan, Cable LCD TV, Fridge, Cupboard, Private Bathroom with Hot shower and Amenities, High speed Internet access, Safety box, Hair dryer
Laundry service http://hanoiculturehostel.com/en-us/about-us/hotel-facilities/36.html
 
* Q :  Can I leave the luggage at the Hotel when I am travelling?

* A : Yes, our hotel offer luggage storage free of charge.
 
* Q : How can I book my room with your hotel ?
 
* A : We are so delighted to have your booking via our
       Email   : booking@hanoiculturehostel.com or
       Contact: http://hanoiculturehostel.com/en-us/contact-us.html

* Q : What is the payment method for the balance ?

* A : When checking out, you can settle the balance at our hotel by cash or credit card.
 
* Q : Is there any ATM machine closed to your hotel ?
 
* A : There are many banks and ATM machines next to our hotel.
 
* Q : Can I do visa application or visa extention in your hotel ?
 
* A : Yes, we are able to arrange the visa for you. Please contact us at booking@hanoiculturehostel.com for further information.

Thank you for your valuable attention.

We are looking forward to your stay !
Management and Team.
HANOI CULTURE HOSTEL